Rachit Rohan
Product Manager. Trust and Safety, Governance, Risk and Compliance, Enterprise SaaS.
Experience
- Product Manager, Trust & Safety Intelligence Resolver, a Kroll Business · Apr 2024 – Jul 2026 Owned safety-critical capabilities from discovery through adoption, expanding automated data ingestion to five external platforms and shipping five research-led features.
- Enterprise Solution Consultant, Governance, Risk & Compliance Resolver · Feb 2021 – Apr 2024 Delivered more than twenty GRC implementations across the Resolver CORE suite for regulated enterprise customers.
- Support Analyst Resolver · Apr 2019 – Jan 2021 Provided technical support to Resolver customers and mentored new team members through onboarding.
- Production Support Analyst CGI · Jan – Jun 2018 Supported financial applications for Big 5 Canadian banks, resolving around twenty issues a day.
- IT Systems Assistant Ontario Public Service · May – Aug 2017 Led a 200-user VPN token migration and supported a provincial VOIP rollout pilot.
- Network Support Engineer Cisco Meraki, San Francisco · Aug – Dec 2016 Diagnosed and escalated network issues for enterprise customers and partners.
- Technical IT Assistant Ontario Public Service · May – Aug 2016 Supported data centre asset management and server provisioning.
- Digital Learning Program Administrator University of Toronto · 2014 – 2015 Delivered technical support and training across 1,500 courses.
- Global Edge Internship iMusicTech, Hong Kong · Summer 2013 Early exposure to hardware and software development in a start-up environment.
Selected Project
- Multi-Agent LLM System Independent · 2026 Agent pipeline on Claude with Model Context Protocol integrations: document generation, structured extraction, rubric-based scoring and two-way Notion sync, with anti-fabrication guardrails and human review gates.
Education
- B.Tech (Honours), Networking and Information Technology Security Ontario Tech University · 2018 · Minor: Marketing
Certifications
- Canadian Risk Management (CRM) Designation University of Toronto, School of Continuing Studies · 2021 · Verify on Credly
- Certificate in Project Management University of Toronto, School of Continuing Studies · 2023
- Certificate in Product Management Foundations Product Institute · 2024
Skills
- ProductStrategy, discovery, roadmapping, PRDs and user stories, experimentation, UAT, Agile and Scrum, cross-functional delivery.
- DomainTrust and safety, governance, risk and compliance, enterprise SaaS.
- AIVendor evaluation, agent orchestration (Claude, Model Context Protocol), applied AI workflow design, prompt engineering.
- ToolsSQL, Looker, JIRA, Confluence, Figma, Miro, Salesforce, Excel, Google Sheets.