Rachit Rohan
Product Manager. Trust and Safety, Governance, Risk and Compliance, Enterprise SaaS.
I spent seven years at Resolver in Toronto. I started in support, moved into consulting and delivered more than twenty governance, risk and compliance implementations, and for my last two years I was a product manager on trust and safety.
The work I like most comes before anything gets built: sitting with users and working out what the problem really is. Then I stay with it long enough to see whether people use what shipped.
I am looking for a product role in Toronto or remote.
Current Role
Product Manager, Trust & Safety Intelligence
- Owned safety-critical capabilities from discovery through adoption, working with senior product managers on automated investigative workflows and AI capabilities.
- Expanded the automated data ingestion pipeline to five external platforms, improving coverage of high-risk entities and informing enforcement decisions.
- Delivered projects automating trust and safety investigative workflows using Agile and Scrum. All launched on schedule.
- Improved requirements capture by standardizing PRD and JIRA ticket templates, breaking large initiatives into smaller tickets with clear acceptance criteria.
- Brought decisions forward earlier in large initiatives by preparing agendas and presenting data to Sales, Partnerships, Engineering, Data Services, Risk Detection and Human Intelligence.
- Partnered with researchers to design surveys and run user interviews. Those insights shaped the roadmap and led to five feature launches.
Earlier Experience
- Enterprise Solution Consultant, Governance, Risk & Compliance — Resolver, Toronto . Delivered 20+ GRC software implementations across the Resolver CORE suite for regulated enterprise customers, building executive relationships through the full project lifecycle.
- Support Analyst — Resolver, Toronto . Provided technical support to Resolver customers and mentored new team members through onboarding.
- Production Support Analyst — CGI, Toronto . Supported financial applications for Big 5 Canadian banks, resolving around 20 issues a day.
- IT Systems Assistant — Ontario Public Service, Toronto . Led a 200-user VPN token migration and supported a provincial VOIP rollout pilot.
- Network Support Engineer — Cisco Meraki, San Francisco . Diagnosed and escalated network issues for enterprise customers and partners.
- Technical IT Assistant — Ontario Public Service, Toronto . Supported data center asset management and server provisioning.
- Digital Learning Program Administrator — University of Toronto . Delivered technical support and training across 1,500 courses.
- Global Edge Internship — iMusicTech, Hong Kong . Early exposure to hardware/software development in a start-up environment.
Education
- B.Tech (Honours), Networking and Information Technology Security (Minor: Marketing) — Ontario Tech University, 2018
Certifications
- Canadian Risk Management (CRM) Designation — University of Toronto, School of Continuing Studies, 2021. Verify on Credly.
- Certificate in Project Management — University of Toronto, School of Continuing Studies, 2023
- Certificate in Product Management Foundations — Product Institute, 2024
Selected Project
Multi-Agent LLM System (independent, 2026). Built an agent pipeline on Claude with Model Context Protocol integrations: automated document generation, structured extraction from web and PDF sources, rubric-based scoring against weighted criteria, and two-way sync with a Notion database. Designed the scoring rubric, the anti-fabrication guardrails and the human-in-the-loop review gates.
Skills
- Product: product strategy, product discovery, roadmapping, backlog management, requirements gathering (PRDs, BRDs, user stories), experimentation and R&D, proof-of-concept design, UAT, Agile and Scrum, stakeholder management, cross-functional delivery.
- Domain: trust and safety, governance, risk and compliance, enterprise SaaS.
- AI: AI vendor evaluation, AI agent orchestration (Claude, Model Context Protocol), applied AI workflow design, prompt engineering.
- Tools: SQL, Looker, JIRA, Confluence, Figma, Miro, Salesforce, Excel, Google Sheets.
Interests
Consumer tech, skiing, cycling, cars, travelling.
Contact
The best way to reach me is on LinkedIn or via the contact form.